Business Insights GroupCustomer Service Leadership Employee Morale and Motivation Customized Topics
This session addresses the importance of leadership in every organization. We discuss importance of leading by example, giving expectations and both positive and negative feedback. It talks about the four reasons employees donít do what you want them to do, and how to overcome them.
Discusses how managers should hire, orient, train, and lead a group of motivated employees to very high levels of service and productivity.
Please let us know what you specifically hope to achieve in this session.
Business Insights Group
A Customer and Employee Information Company|
phone 724.775.7227 fax 866.679.9922 email